Terms and Conditions - Benoit Express Cleaning

Booking and Confirmation:

  • All service bookings are subject to availability.
  • A confirmed booking indicates acceptance of our terms and conditions.


  • Payment is due upon completion of services unless otherwise agreed upon.
  • Late payments may be subject to fees.

 Cancellation and Rescheduling:

  • Cancellations or rescheduling require a minimum of 24 hours’ notice.
  • Late cancellations may be subject to a cancellation fee.


  • Prices are determined based on the type of service, size of the space, and additional requests.
  • Any additional services not included in the initial quote will be discussed and confirmed with the client.

 Refunds and Satisfaction Guarantee:

  • Refunds may be issued on a case-by-case basis.
  • Clients dissatisfied with the service must contact us within 24 hours for resolution.

 Access to Premises:

  • Clients are responsible for providing access to the premises at the scheduled time.
  • If access is denied or delayed, the client may be subject to a cancellation fee.

Client Responsibilities:

  • Clients are responsible for informing us of any health or safety concerns, including allergies or sensitivities.
  • Personal items and valuables should be secured by the client during cleaning.


  • While we take utmost care, we are not liable for damages to pre-existing conditions or items.
  • Clients are advised to secure or remove fragile or valuable items before the cleaning.

Privacy Policy:

  • Client information is confidential and used solely for the purpose of providing cleaning services.
  • We do not share client information with third parties without consent.

 Termination of Service:

  • We reserve the right to refuse or terminate service in case of inappropriate or unsafe conditions.

 Amendments to Terms and Conditions:

  • These terms and conditions may be updated or amended at any time. Clients will be notified of any changes.

By booking our services, clients acknowledge and agree to these terms and conditions.